About Pedro Medina
Pedro Medina is a bilingual English-Spanish Virtual Assistant and Personal Injury Case Manager with over 4 years of experience supporting U.S.-based businesses, law firms, and service providers. He has hands-on experience working with personal injury attorneys, assisting with case management operations, coordinating medical records and billing requests, communicating with clients and insurance adjusters, and preparing documentation for settlement demands. His experience includes requesting medical records and bills, reviewing medical ledgers, coordinating provider communications, handling insurance claims, reviewing declarations pages, identifying PIP, MedPay, and UM/UIM coverage, and assisting with demand preparation. Pedro also has experience in lead generation, appointment setting, cold calling, cold outreach, CRM management, and intake operations. His bilingual communication skills allow him to support both English- and Spanish-speaking clients while helping businesses improve their operational efficiency and customer experience. He is familiar with multiple business and legal software platforms and understands the importance of accuracy, organization, responsiveness, and confidentiality when supporting professional teams.
Key Responsibilities & Deliverables for this Role
-
✓
Manage personal injury cases and assist attorneys with day-to-day case management operations.
-
✓
Request, follow up on, and organize medical records, billing statements, affidavits, and other supporting documentation.
-
✓
Review medical bills, payment histories, adjustments, outstanding balances, and treatment records.
-
✓
Assist with preparing settlement demand packages, reviewing accident reports, and organizing case documentation.
-
✓
Communicate with clients, healthcare providers, insurance adjusters, and attorneys in English and Spanish.
-
✓
Assist with insurance claims, including third-party liability, PIP, MedPay, and UM/UIM coverage coordination.
-
✓
Perform lead generation, cold calling, cold outreach, appointment setting, and CRM management.
Why Pedro Excels
Bilingual Communication: Able to communicate professionally with English- and Spanish-speaking clients, providers, and business partners.
Personal Injury Experience: Practical experience supporting U.S. personal injury law firms with case management, medical documentation, insurance coordination, and demand preparation.
Attention to Detail: Experienced in reviewing medical bills, identifying discrepancies, organizing case files, and tracking outstanding documentation.
Versatile Business Support: Combines legal administrative experience with lead generation, cold outreach, appointment setting, and client intake operations.
Adaptability: Familiar with multiple CRM, case management, communication, and automation platforms, allowing him to adapt to different business workflows.
